Frequently Asked Questions

What types of connections are supported by Remote Backup?
Remote Backup supports all types of internet connections: T1, DSL, Cable modem, Dial-up, etc. When Ezbackup.com is installed, it automatically detects the type of internet connection and configures itself to use that connection. If you have a direct internet connection (Cable, DSL, T1 or network internet connection), Ezbackup.com will use this. If your machine uses Microsoft Dial-Up Networking, your default internet connection will be dialed automatically at your scheduled backup time. NOTE: **If you’re use AOL, Compuserve, Prodigy or an Internet-Service-Provider (ISP) that uses its own proprietary dialer, you must first connect to this provider before backup or retrieval of data.

Will Remote Backup work through my firewall?
Yes. Remote Backup can be configured to operate through nearly all firewalls. In order for your computer to connect to Remote Backup, it must be able to send outbound TCP/IP packets to port 16384.

Where is my data stored?
Your account is assigned to a mirrored pair of data centers that are geographically separate. Since the data centers are identical, you can backup to and restore from either of them. The software automatically connects for you. The redundancy of a mirrored pair increases the security of your stored data. Additionally, the data centers are themselves backed up. Further, this duplication permits maintenance to be performed without service interruption. An illustration of how data centers are organized can be seen in the backup software's Help file, under Contents | Welcome | Overview.

How do I select files to be backed up in "Backup View"?
When you click the Backup View tab, your hard disk is scanned and a list of files needing backup is displayed. You can deselect files by clicking the box in front of a file name. This will remove the file from the list. To add files, change the display to show a directory tree that you can browse. The button for this is in the blue window on the left; click "Explore to pick files." To select/deselect, click the box in from of a file name. In some editions of the software, you will also be able to click on an entire folder to include/exclude everything in it.

How do I delete files from my backup set?
File management is automatic. We maintain the following data retention settings on our Data Centers for all Remote Backup customers. Files older than 10 versions or 90 days are deleted but your most recent version is always kept. Files that have been deleted from your system will be deleted from the data centers 90 days later. Files that you backed up then deselected from your backup set will be deleted after 30 days. Files of accounts that have been canceled are deleted 30 days after cancellation.

How do I select Files for Retrieval?
Files are selected in Retrieve View the same as they are in Backup View, by clicking on the box in front of whatever you wish to include. You can review a list of your selections at any time by switching the display to show 'Files selected for retrieval.' The button for this is located in the blue pane to the left. To locate a specific file, use the Find feature. You can access Find by clicking the magnifying glass icon in the upper right of the screen or from the menu bar by clicking Operations | Find or with the key combination Ctrl+F.

Why can't I see an older version of a particular file or files?
Retrieve View defaults to displaying the most recent version of your files. In order to see older versions, click Retrieve Options (bottom of the screen) and select the view that you want. A description of each of the options can be found by clicking the Help button. If you still don't see the file, set the display to 'Show all versions of all files' and then use the Find feature. You can access Find by clicking the magnifying glass icon in the upper right of the screen or from the menu bar by clicking Operations | Find or with the key combination Ctrl+F.

How do I retrieve my files via the Web?
You can retrieve your backup files from any Windows computer. Use Microsoft Internet Explorer to go to: https://iroam.connected.com/iroam/ (or click here). To log in, enter your account number and your password. We recommended that you do not use your email address as your account ID for log-in to the IROAM service.To select files, click the box in front of the file(s) that you want to retrieve. When you have completed your selections, click "Prepare Selected Files for Download." After the file preparation is finished, you can add more selections or go directly to the Download Files tab.On the Download Files page, click 'Here' next to each file that you want to download. EXCEPTION: If the file is a graphic, when you click 'Here' the file will open. To download a graphic file, right-click 'Here' and choose "Save target as…"Note: be prepared with your account information before you go to the I-ROAM site. For directions, go to Account Information.

Why can’t I see my most recent backup using IROAM web access?
Retrieve View defaults to displaying the most recent version of your files. To see older versions, click Retrieve Options (bottom of the screen) and select the view that you want. A description of each of the options can be found by clicking the Help button.If you still don't see the file, set the display to 'Show all versions of all files' and then use the Find feature. You can access Find by clicking the magnifying glass icon in the upper right of the screen or from the menu bar by clicking Operations | Find or with the key combination Ctrl+F.